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Frequently Asked Questions

Ordering and Payment

Where can I track my order status?
Once your order is placed, you can track every step of your order by clicking "Orders" on your Swee Lee account page!
What payment methods can I use?
We support payment via PayDollar, bank transfer and cash on delivery.
Can I pay in installments?
Sure! Although we do not support cash installments, you can pay online via AlePay.

Process and Delivery

How long will it take for my order to arrive?
Your order will be delivered 1-2 business days after you complete your order! In case of peak season and possible delays, delivery time will be 3-4 business days after the order is shipped.
Can I change items in my order?
While we do not have a policy of changing items in an order, we are happy to assist, and please contact us as soon as possible and we will try to assist if your order has not yet been shipped.